Frequently Asked Questions

Thank you for choosing Western Silver. To make your shopping easier, please read these frequently asked questions.

Question: Do you have a retail store that I can visit?
Answer: Not at this time and by not having a store, we can keep prices at the lowest level possible, give you faster, factory direct delivery
and better service with our undivided attention.

Question: How long have you been on the Internet?
Answer: We were one of the very first online retailers and it has been more than 10 years since we started with only two pages. Our site is
now over 1400 pages and growing with new products and the lowest possible prices every day. Check back often.

Question: Do you contribute?
Answer: Yes, we contribute to Second Harvest and Habitat For Humanity and have provided links on our site to assist you in contributing.

Question: Do you have references?
Answer: Yes, and we have supplied links on our site to silver manufacturers for your convenience.

Question: Do you sell wholesale?
Answer: Our prices are very close to wholesale prices and are sometimes lower since we ship factory direct and pass the savings along to you.
We offer quantity discounts on many items, just send an e-mail and include the items you want and the number you need for a quote.

Question: What do you mean by the lowest advertised prices?
Answer: On most items we have the lowest advertised prices.

Question: If I buy something from you and later find it at a lower
price, will you refund the difference?

Answer: No, we strive to have the lowest possible prices at the time of
sale and do not make price adjustments after the sale.

Question: Do you sell used, seconds, refurbished or estate flatware?
Answer: No, we sell brand new, first quality merchandise shipped direct from the factory, which means faster delivery for you.

Question: Are you a reliable company?
Answer: We sure are, with thousands of satisfied customers, over 1400 pages on the web, over 10 years of dedicated service, 7 days a week, 365
days a year of good customer service we are the best with factory direct shipping and prompt response to your e-mail inquiries.

Question: Do you ship gifts direct to family and friends?
Answer: Yes, and we send a free gift card with your name and greeting. Just include the names you want on the card in the Comments Section at
the end of the online order form. In the Ship To box, put the name and address of the person you want it sent to.

Question: Are any of your items gift boxed?
Answer: Yes, most of the jewelry boxes, silverware chest, stainless flatware, picture frames, baby silver and holloware are gift boxed.

Question: Do you have gifts for special events such as a silver anniversary, graduation, wedding, birthday, bridal and baby showers?
Answer: Yes, we have many items that are gift boxed and can be engraved for the perfect gift.

Question: Do you have personalized corporate gifts?
Answer: Yes, we have a great selection of affordable picture frames, bowls, etc.

Question: What is the difference between place size and dinner size?
Answer: Dinner size is 1/2" longer on the fork and knife only.

Question: How do I know if I have place or dinner size?
Answer: Measure the fork and knife on one of your place settings, send us an e-mail with the pattern name and measurements and we will respond
with the correct size and prices.

Question: What is the difference between 18/8 and 18/10 stainless flatware?
Answer: The 18 stands for chromium, which resist rust and corrosion and the 8 or 10 means the nickel content, which adds to the shine.

Question: What is the difference between a 4 piece place setting and a 5 piece place setting?
Answer: The four piece place setting, or enough flatware for one diner, consist of a fork, salad fork, teaspoon and knife. The five piece place
setting consist of the same pieces with an oval soup spoon added. The oval soup spoon is also used for dessert and as a small server. This is
the same in the place size and dinner size place settings.

Question: What is the difference between a tablespoon and oval soup spoon?
Answer: A tablespoon is a large serving spoon and an oval soup spoon, sometimes called a place spoon, is a place setting piece.

Question: Is it okay to put sterling silver flatware in the dishwasher?
Answer: Yes, hand washing and drying are suggested by the manufacturers. Do not mix sterling with silver plate or stainless
flatware in the same wash.

Question: Can I get a different silverware chest than the one that comes free with the 46 and 66 pc sterling silverware sets?
Answer: Yes, just put a note in the Comments Section, at the end of your online order, that you do not want the free chest and place an
online order for the chest that you do want.

Question: What if my order is $149.95 for stainless flatware, will you accept it?
Answer: Yes

Question: Are there any minimum order amounts on baby silver, holloware, picture frames, jewelry chest or flatware chest?
Answer: No, there are no minimums on these items.

Question: How is my order shipped?
Answer: It is shipped direct from the factory via UPS ground or Fed EX. Faster shipping is available at an additional charge.

Question: What are the shipping rates?
Answer: When your order total is up to $199.99 - Add $10 for shipping
When your order is $200 to $999.99 - Add $14 for shipping
When your order is $1000 to $1999.99 - Add $21 for shipping
When your order is $2000 and up - Add $25 for shipping

Silver and jewelry chests are shipped UPS ground only. The shipping charge is $13 per chest. Silver and jewelry chest are not available for
shipping to Hawaii and Alaska. All orders going to Alaska and Hawaii ship via UPS 2nd day air only.

Three day, second day, next day air are available at the following additional charges: Some items are not available for upgraded shipping.
3 Day Air ? add $10 to UPS ground rate for 3 day air service.
2nd Day Air ? add $20 to UPS ground rate for 2nd day air service.
Next Day Air ? add $40 to UPS ground rate for next day air service.

These are "in transit" days via UPS. Holidays, weather, etc. can affect delivery times. Please order early for on-time delivery during the
holiday season. Orders placed after December 10, usually require upgraded shipping for Christmas delivery.

Question: How long will it take to receive my order?
Answer: We ship brand new, first quality merchandise direct from the factory and many orders are delivered within a few days. It depends on
the items ordered and the state they are delivering to and sometimes can take 15-20 business days.

Question: Can you tell me how to set the table for a formal dinner?
Answer: Yes, please click on the following link to view a formal table setting.

Question: What types of products do you sell?
Answer: Brand new, first quality, brand name dinnerware in sterling silver flatware, tea sets, trays, candelabras, wine goblets, water goblets,
mint julep cups, picture frames, collectible Christmas ornaments, luxury silver sets, silverware chest, jewelry boxes, baby and youth silver,
stainless flatware, fine china and crystal giftware.

Question: What credit cards do you accept?
Answer: MasterCard and Visa

Question: Do you accept checks or money orders?
Answer: Sorry, no, MasterCard and Visa only.

Question: Do you send unsolicited e-mails or make unsolicited phone calls?
Answer: No, we value your time and privacy and do not sell or rent any of your personal information.

Question: What if there is a problem with my order when it arrives?
Answer: Please notify us, by e-mail, within 10 days of delivery, so we can get it taken care of as soon as possible. Please click this link
Contact Us and include your name, invoice number, phone number, etc. and the nature of the problem.

Question: I sent and email and did not get a response.
Answer: You may be using an email address with a spam blocker that will not allow delivery, servers down, etc. It is necessary that you okay email with your email server from us once you have entered an order.

Question: Do you sell or rent my personal information.
Answer: No, we do not sell or rent any of your personal information.

Question: How long does it take for engraving?
Answer: Approximately one week. During holiday periods, it may take a little longer due to high demand.

Question: What do I do if I receive an item and it is damaged in shipping?
Answer: Within 10 days of delivery, click this link Contact Us and include your name, the invoice number, your
phone number and any other pertinent information. Save the box and all the paperwork that came with the delivery. The item will be replaced
as soon as possible. Do not return damaged items, they will be picked up at no expense to you.

Question: What if I do not open an order for 6 months and when I do, it is damaged?
Answer: You have 10 days from date of delivery to make any claims.

Question: If prices are subject to change without notice, does that mean that you will charge more than my invoice amount?
Answer: No, once an order is placed, the invoice is not changed unless you ask for upgraded shipping and approve of the additional charge for
this service via e-mail

Question: If I purchase a jewelry box and it does not match my furniture, can I exchange it or get a refund?
Answer: No, we ship factory direct and do not accept returns, just exchanges for the same merchandise in the event of
manufacture defect or damage in shipping.

Question: What if I did not read this section of your web site before placing an order on the Internet or phone?
Answer: When you place an online or phone order, you receive several opportunities to read this information before entering the order and are
bound by these terms and conditions even if you have not read them.

Question: Can I download, copy, sell and distribute information from this web site?
Answer: No, all the information contained in this web site is protected by copyright and distribution, copying or selling any of the information
contained herein is strictly prohibited.

Question: Do I get a warranty with my silver?
Answer: Yes, the warranty is provided by the manufacturer of the product.

Question: What is the fastest way for me to contact customer service?
Answer: By clicking on this link Contact Us
Question: What if I have a question about a product before ordering?
Answer: For a quick reply, click this link.

Question: I have a comment or suggestion:
Answer: For a quick reply, click on this link Contact Us

Question: I would like to place a large order, over $4000, and I would like to set an appointment time for you to call for my order, is this possible?
Answer: Yes, click on this link Contact Us, include the pattern name and/or items that you want to buy, your name, phone number and the appointment time that you would like. Please include the day and the time zone that you are in for appointment scheduling.

Question: What if I order the wrong pattern or item?
Answer: No exchanges will be made due to customer error. We have a no refund, exchange only policy for the exact same product in the event of manufacture defect or damage in shipping.

Minimum Order Amounts:
Sterling Silver Flatware - $300 per manufacturer
Stainless Flatware - $150 per manufacturer
Crystal Stemware - $100 per manufacturer
China - $200 per manufacturer
2003 Christmas Ornaments - 2 ornaments
Items cannot be combined, for example sterling and stainless, to meet the minimum. Online orders that do not meet the required minimum
will not be processed or shipped.

No Minimums On These Items:
Jewelry Boxes
Silver Chests
Baby Silver
Picture Frames
Holloware
2002 and older Christmas Ornaments
Anything engraved

Terms and Conditions:
To maintain our discount pricing structure and better serve our customers, we have a NO REFUND, exchange only policy.
Merchandise can be exchanged, same product, in the event of manufacturer defect or damage in shipping.
Prices are subject to change without notice. We reserve the right to refuse any order.
When an order is placed, it is the customers responsibility to provide accurate and up-to-date information such as name, credit card number,
expiration date, credit card billing address, delivery street address, phone number and e-mail address.
Information on westernsilver.com may contain technical and typographical errors; it may be updated and changed without notice.
Please review these terms and conditions for updates when you return to our site.
Links are provided as a courtesy and we have no control over their site content, materials provided or business practices.
A special "thank you" to those of you have been buying from us all these years and for sending the kind words and encouraging e-mails
about our good service.
Thank you for choosing westernsilver.com, we are grateful for your business and look forward to you joining our online family.

Western Silver

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MasterCard & Visa
Accepted

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